Below you find a list a most frequently asked questions. Should you require more information, do not hesitate to contact us via our online contact form.
We are a small publisher and prefer to have direct contact with our customers. The overheads imposed by high street retailers would more than double the cost of hidden europe. So we prefer to take your orders personally or via our online shop.
Your first issue will be the one you specified in your order. If this is the current issue, then your first subscription issue is usually dispatched within one or two days after you placed your order. This is also true for gift subscriptions - and indeed the purchase of single copies. Of course, you will receive a confirmation email that includes all details referring to your subscription.
Yes you can. Although hidden europe is usually purchased on a regular subscription basis, we also make provision for those who just want to buy a single copy. You can buy the current issue or a back issue of your choice. Purchasing a single issue of our magazine might take up to two weeks to reach you by post. We will, of course, inform you by email once your order has been shipped. We also sell back issue bundles at discounted rates.
We offer payment by credit card (VISA, VISA Debit, MASTERCARD, AMEX), by international bank transfer (IBAN and BIC) and by direct bank transfer (for Germany and the United Kingdom). We accept payment in pounds sterling and Euro. Please note that, unfortunately, we cannot accept VISA ELECTRON.
Our trading currencies are pound sterling and Euros. However, if you pay for hidden europe by credit card (Mastercard, AMEX or VISA), your credit card company will automatically convert these currencies to US dollars. If you want to know how much hidden europe costs in US dollars, use an online service like www.xe.com.
Whilst we make every effort to ensure your subscription issue arrives on time, occasionally issues do go missing or may be delayed. If you have experienced any kind of delay with your issue of hidden europe, please contact us so that we have a closer look at the matter. Of course we shall send you a new copy if necessary.
You can contact us
by phone at 0049 30 755 16 128
by email at firstname.lastname@example.org
or send us a letter:
Nicky Gardner and Susanne Kries
Geraer Str. 14-c
Just phone us at 0049 30 755 16 128 or send an email to email@example.com to notify us about the changes.
Our site has a Let's Encrypt certificate to safeguard your online transactions which uses 128-bit SSL encryption. Credit card payments are processed by WorldPay.
Your privacy is important to us. Your personal details will not be sold or traded, and will only be used to send you requested information. Please click here to read our Privacy Notice.
Should you find that hidden europe is not for you after all, simply contact us and cancel your subscription. Of course we shall give you a full refund of any remaining money.
Yes, we have an electronic newsletter, to which you subscribe for free. It is circulated about twice or thrice a month. You can see our e-news archive here. We also publish a guidebook to travel by train in Europe. It's called Europe by Rail and the 16th edition was published in October 2019 and updated in early 2020.
You can subscribe to the hidden europe newsletter via our webpage by clicking here.
In order to read and print a pdf file (this is the format of our downloadable articles) you need the Adobe Reader which you can download here for free.
We will ship to most regular mailing addresses. And that includes PO Box Numbers too. There are just a very limited number of countries where our experience is that postal services are not utterly reliable. If we feel that your order risks non-delivery, we may contact you to discuss alternative delivery methods (e.g. by courier). In such instances, we may ask you to meet the additional costs. In cases of extreme difficulty, we reserve the right to decline to accept all or part of your order. In such cases we would of course give you a refund.