Below you find a list a most frequently asked questions. Should you require more information, do not hesitate to contact us via our online contact form.
- Can I buy hidden europe at a newsagent or in a bookshop?
We are a small publisher and prefer to have direct contact with our customers. The overheads imposed by high street retailers would more than double the cost of hidden europe. So we prefer to take your orders personally or via our online shop.
- Can I order a single copy of hidden europe?
Yes you can. Purchasing a single issue of our magazine might take up to two weeks to reach you by post. We will, of course, inform you by email once your order has been shipped. We also sell back issue bundles at discounted rates.
- Which payment options do you offer?
We offer payment by credit card (VISA, VISA Debit, MASTERCARD), by international bank transfer (IBAN and BIC) and by direct bank transfer (for Germany and the United Kingdom). We accept payment in pounds sterling and Euro. Please note that, unfortunately, we cannot accept VISA ELECTRON.
- I would like to pay in US dollars. Is this possible?
Our trading currencies are pound sterling and Euros. However, if you pay for hidden europe by credit card (Mastercard or VISA), your credit card company will automatically convert these currencies to US dollars. If you want to know how much hidden europe costs in US dollars, use an online service like www.xe.com.
- What do I do if I do not receive an issue?
Whilst we make every effort to ensure your ordered issues are promptly dispatched, occasionally issues do go missing or may be delayed. If you have experienced any kind of delay with your issue of hidden europe, please contact us so that we have a closer look at the matter. Of course we shall send you a new copy if necessary.
- How can I contact you?
You can contact us via our contact form, by phone at 0049 30 755 16 128 or by email to editors [at] hiddeneurope [dot] eu.
- How can I change my contact details?
Just phone us at 0049 30 755 16 128 or send us a message via our contact form.
- How do I know that your online payment system is secure?
Our site has a Let's Encrypt certificate to safeguard your online transactions which uses 128-bit SSL encryption. Credit card payments are processed by Lyra.
- What happens with the personal information I give to you in the ordering process?
Your privacy is important to us. Your personal details will not be sold or traded, and will only be used to send you requested information. Please click here to read our Privacy Notice.
- Do you have other products beyond the printed magazine?
Yes, we have an electronic newsletter, to which you subscribe for free. It is called Letter from Europe and is circulated occasionally. You can see our e-news archive here. We also publish a guidebook to travel by train in Europe. It's called Europe by Rail and the 17th edition was originally published in April 2022 and most recently updated in February 2024.
- How do I subscribe to your electronic newsletter (called "Letter from Europe")?
You can subscribe to the hidden europe newsletter via our webpage by clicking here.
- Can hidden europe be shipped to any address?
We will ship to most regular mailing addresses. And that includes PO Box Numbers too. There are just a very limited number of countries where our experience is that postal services are not utterly reliable. If we feel that your order risks non-delivery, we may contact you to discuss alternative delivery methods (e.g. by courier). In such instances, we may ask you to meet the additional costs. In cases of extreme difficulty, we reserve the right to decline to accept all or part of your order. In such cases we would of course give you a refund.