Our terms & conditions
If you take out a subscription from within Europe, you will receive each new issue of hidden europe by the publication day in each month that our magazine is published, beginning with the issue you specify in your order. This date varies, but is usually between the 11th and the 16th of the month. This is also true for gift subscriptions. Orders from outside Europe might take a little longer to reach you.
Any copies ordered, are usually dispatched within three working days. We will inform you by email once your order has been shipped.
We currently offer payment by credit card (VISA, Mastercard), bank transfer (IBAN and BIC) within the European Union and payment by BACS (bank transfer) for customers based in the UK. We accept payments in GBP sterling and EUR only. If you have any issues with your payment please contact us via email or phone. To see our contact details, please click here
Please note that the ordered issues of hidden europe remain our property until you have paid for them. Once we received payment by your chosen payment option, we shall also email you a receipt for your order.
Cancellations, Refunds & Returns
Should you wish to cancel your subscription to hidden europe, you can do so at any time by contacting us and we shall happily refund you the full cost of any unsent issues.
However, individual copies of hidden europe cannot be returned once they have been dispatched and have safely arrived at the specified delivery address. German law, following the EU directive 97/7/EG of 20 May 1997, specifies that the right to return items and receive a full refund is not applicable to the purchase of newspapers, magazines or journals (§312d BGB).
We reserve the right to change, modify, substitute or remove any information on this site from time to time. The above conditions do not affect your statutory rights and in all cases German law applies.
Nicky Gardner and Susanne Kries
Gardner & Kries GbR
Geraer Str. 14-c
EU Tax Identification Number: DE237807620
Here's our privacy notice.
Last updated: 1 January 2021